Privacy Policy

Last updated:

Introduction

Welcome to NexSchedule ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our business management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using NexSchedule, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

1. Account Information

When you create an account, we collect:

  • Email address
  • Password (encrypted and hashed)
  • Authentication provider information (if using Google or Apple OAuth)
  • Profile information (name, country, phone number)

2. Business Information

To provide our services, we collect:

  • Business name and industry
  • Business email and website URL
  • Business logo and media files
  • Client and customer information
  • Job and appointment details
  • Invoice data and payment records

3. Payment Information

For subscription and payment processing:

  • Payment method details (processed securely through third-party payment providers)
  • Billing address
  • Subscription plan and billing cycle information
  • Payment history and transaction records

Subscription Plans:

  • Monthly Plan: $9.99 per month for unlimited access
  • Annual Plan: $99.99 per year for unlimited access

4. Usage Data

We automatically collect information about how you use our service:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Access times and dates
  • Features used and interactions with the platform
  • Error logs and performance data

5. Early Access Information

If you sign up for early access, we collect your email address to notify you when the service becomes available.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our scheduling, invoicing, and business management services
  • Account Management: To create and manage your account, process transactions, and send related information
  • Communication: To send you service updates, notifications, reminders, and respond to your inquiries
  • Payment Processing: To process subscription payments, manage billing, and handle payment-related issues
  • Security: To protect against fraud, unauthorized access, and other security threats
  • Analytics: To analyze usage patterns, improve our services, and develop new features
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send you promotional materials (with your consent) and inform you about new features

Data Storage and Security

We take the security of your data seriously:

  • Encryption: All data is encrypted in transit using SSL/TLS protocols and encrypted at rest
  • Secure Storage: Your data is stored on secure servers with industry-standard security measures
  • Password Protection: Passwords are hashed using secure hashing algorithms and never stored in plain text
  • Access Controls: We implement strict access controls and authentication mechanisms to protect your data
  • Regular Audits: We conduct regular security audits and updates to maintain the highest security standards
  • Data Backup: Regular backups are performed to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Third-Party Services

We use third-party services to provide and improve our service:

  • Payment Processors: We use third-party payment providers (such as Stripe, PayPal) to process payments. These providers handle payment information according to their own privacy policies.
  • OAuth Providers: If you choose to sign in with Google or Apple, these services handle authentication according to their privacy policies.
  • Email Services: We may use email service providers to send transactional and marketing emails.
  • Analytics: We may use analytics services to understand how our service is used and improve user experience.

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our service, subject to confidentiality agreements
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others
  • With Your Consent: When you explicitly consent to sharing your information

Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal data for certain purposes
  • Withdrawal of Consent: Withdraw consent where processing is based on consent
  • Account Deletion: Delete your account and associated data through your account settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze usage patterns and improve our service
  • Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal purposes.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NexSchedule Privacy Team

Email: privacy@nexschedule.com

For general inquiries, please visit our website or use the contact form on our platform.

This Privacy Policy is effective as of and applies to all users of NexSchedule.

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